Performance and Quality Improvement (PQI)

              title = "Performance and Quality Improvement (PQI)"; arg(0) = "node"                           

SOS Children's Village BC is committed to excellence in client service quality and to respecting the dignity, integrity, and diversity of the clients we serve. We have implemented a Performance and Quality Improvement (PQI) program as part of our accreditation that assesses and monitors our business practices and the delivery of services to ensure that they are consistent with our goals for providing services that focus on meeting the unique needs and concerns of our clients, employees, and volunteers, thereby enhancing the health and effectiveness of the children, youth, and caregivers we serve. Within our PQI program, patterns and trends for quality improvement will be identified, necessary changes identified, and remedial steps taken. The primary purpose of data collection and analysis is to look for ways to improve our programs and services. Service evaluation and service improvements are evident on a continuous basis throughout SOS BC.

Our internal processes and services are evaluated by reviews of the following program data:

  • Client satisfaction results
  • Clinical record reviews
  • Clinical service outcomes
  • Complaints/feedback
  • Incidents and accidents
  • Management and business operations

Read the Council on Accreditation's PQI Description


Accreditation by Council on Accreditation (COA)

We understand that telling you about our best practices is not enough. It is for this reason that we put our organization and our services up to independent scrutiny through the COA Accreditation Process, and achieved official accredited status in January 2018. COA is an international, independent, not-for-profit organization that has been accrediting public and private human service organizations since 1977. COA has specific standards for Canadian program providers, including:

  • Administration and Management
  • Ethical Practice
  • Financial management
  • Governance
  • Human Resources
  • Performance and Quality Improvement
  • Risk Prevention Management
  • Administrative Services
  • Behavioural Support and Management
  • Clients Rights
  • Training and Supervision
  • Social Services





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